Shipping Policy

At Xugo Sports, we are committed to getting your order to you safely and as quickly as possible. Please read the following shipping information before placing your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays. During busy periods, sales, or new product launches, processing times may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Shipping Times

Estimated delivery times depend on your destination:

• United Kingdom: 3–7 business days
• Europe: 5–10 business days
• United States & Canada: 5–12 business days
• Australia & New Zealand: 7–14 business days
• Rest of World: 7–15 business days

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, courier disruptions, or other circumstances outside our control.

Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery address, order size, and available shipping method.

From time to time, Xugo Sports may offer free shipping promotions. Any applicable free-shipping offer will be clearly displayed on the website or at checkout.

Tracking Your Order

Where tracking is available, you will receive your tracking details by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Customs & Import Duties

For international orders, customs duties, taxes, or other import charges may apply depending on your country's regulations.

Any customs duties, import taxes, or additional fees charged by the destination country are the responsibility of the customer.

Xugo Sports is not responsible for delays caused by customs clearance.

Incorrect or Incomplete Address

Please make sure your shipping address is correct and complete before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the customer requests the order to be reshipped.

If you notice an error in your shipping address, please contact us as soon as possible after placing your order. We cannot guarantee that address changes can be made after an order has been dispatched.

Lost, Damaged, or Delayed Orders

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your package is marked as delivered but you have not received it, please contact the carrier and check with household members or nearby delivery locations.

If your order arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package/product so we can investigate the issue.

Delivery Delays

While we do our best to ensure timely delivery, Xugo Sports cannot be held responsible for delays caused by circumstances beyond our control, including:

• Customs delays
• Severe weather
• Postal or courier disruptions
• Public holidays
• Incorrect delivery information
• Natural disasters
• Other unforeseen circumstances

Contact Us

If you have any questions regarding your order or shipping, please contact us through our website's contact page.

We are always happy to help.

Xugo Sports
Elevate Every Session